Refund Policy

RETURNS AND EXCHANGES

Return / exchange conditions

The consumer has the right to exchange or return the product within 14 days from the moment of receiving the order, using the services of Ukrposhta / Nova Poshta or returning the purchase to the store. You can initiate a return by selecting the “Return Product” function in Your Personal Account, through the delivery confirmation email, or by contacting the customer support manager.

In order for the return to be accepted, the product must be in the same condition in which You received it: unworn, with tags, and in the original packaging. It is also necessary to provide a receipt or another document confirming the purchase.

Exceptions / products that are not subject to return:
• products that have been used;
• products after washing or dry cleaning;
• products without tags and labels;
• products that were used for photo/video shooting;
• products without a fiscal receipt;
• products made to individual order;
• underwear and swimsuits;
• hats, hair accessories;
• gift certificates;
• jewelry.

The delivery cost in case of return or exchange is paid by the customer and is not subject to compensation.
This means that the customer independently pays for the return delivery of the product or its cost will be deducted from the refund amount.

For all questions regarding returns, You can always contact us at:
customercare@lilimager.com

DAMAGE AND ISSUES

Please carefully inspect the order immediately after receiving it. If the product is damaged, has defects, or You received the wrong product — contact us as soon as possible so that we can resolve the situation.

EXCHANGE

The fastest way to get the desired product is to return the one that You have, and after the return is accepted, place a new order.

REFUNDS

Refunds are made within 3–14 days from the moment we receive the product to the same payment method that You used when paying.

The full cost of the product will be reimbursed after checking its condition: preservation of appearance, properties, and the presence of factory labels. The consumer has the right to exchange a product of inadequate quality for a similar one without defects, if available, or choose another product for the same amount.

REFUNDS

Refunds are made within 3–14 days from the moment we receive the product to the same payment method that You used when paying.

The full cost of the product will be reimbursed after checking its condition: preservation of appearance, properties, and the presence of factory labels. The consumer has the right to exchange a product of inadequate quality for a similar one without defects (if available) or choose another product for the same amount.

Please note: the seller has the right to refuse a return or exchange if the conditions specified in this section have not been complied with.